[{'id': 'faq1', 'question': 'What do I have to do if I cannot access the game?', 'children': [{'suggestion': 'Check your Wi-Fi access for downloading or streaming of game', 'children': [{'content': 'Ensure that your Wi-Fi connection is stable and allows for downloading or streaming of the game. You may want to try accessing other websites or online resources to confirm that your internet connection is working properly.'}]}, {'suggestion': 'Check that all webpages are whitelisted for streaming of game and use of platform', 'children': [{'suggestion': 'Check with your IT department', 'children': [{'content': 'Verify that the platform is whitelisted (app.dev.immersioned.org) and all links in instruction sheet (https://developer.pureweb.io/whitelist-domains/) are whitelisted for the streaming of the game. If this appears not to be the case, reach out to your organization’s IT department for assistance. They can help troubleshoot any issues.'}]}]}, {'suggestion': 'Review the computer requirements for the game', 'children': [{'suggestion': 'Chromebook downloads require development mode to be unlocked', 'children': [{'content': 'If you are using a Chromebook, unlock development mode before trying to download the game. Instead of changing your settings we advise that you try the online streaming version instead.'}]}, {'suggestion': 'Keyboards are required for use of the game', 'children': [{'content': 'At this time, none of our gaming modules are supported for mobile controls. You need a keyboard in order to play with tablets or smartphones. Ensure that you are using a compatible device before streaming or downloading the game.'}]}]}]}, {'id': 'faq2', 'question': 'How do I move my character?', 'children': [{'suggestion': "To move, use the ”w-a-s-d” on your keyboard and use the mouse to direct your character's viewing direction.", 'children': [{'question': 'Is there another way to move my character besides using the ”w-a-s-d” keys?', 'children': [{'content': 'Yes. An alternative way to move your character is by using the arrow keypad on your keyboard. However, this will also change your viewing direction.'}]}, {'question': 'I’m on a laptop and I don’t have a mouse, can I still change the viewing direction?', 'children': [{'content': 'Yes! To adjust your viewing direction on a laptop (without a mouse), simply use your trackpad.'}]}]}]}, {'id': 'faq3', 'question': 'How do I know what to do?', 'children': [{'suggestion': 'Go up to the character that you wish to converse with, then hit “E” to start the conversation.', 'children': [{'question': 'How do I know where to go?', 'children': [{'content': 'Click the “M” key to open up the map. It will show the character’s icon and the location of where you need to go to continue progressing through the game.'}]}, {'question': 'I attempted to follow the map, but I got lost. What should I do?', 'children': [{'content': 'Try using the compass on the top of the screen to guide the character to the next location. The compass will automatically reorient based on the direction that the character is going.'}]}]}]}, {'id': 'faq4', 'question': 'How do I converse with characters within the game?', 'children': [{'suggestion': 'Go up to the character that you wish to converse with, then hit “E” to start the conversation.', 'children': [{'question': 'I hit ”E” while next to a character and I still cannot converse. What should I do?', 'children': [{'content': 'If you cannot converse with another character, try using the “w-a-s-d” keys, so that you are facing the character that you wish to communicate with.'}]}, {'question': 'The game told me to talk to a character that I just talked to and I do not have an option to communicate. What can I do?', 'children': [{'content': 'Try walking away from the character that you need to communicate with, then walk towards the same character and see if you can communicate with them now. Make sure to hit the “E” key!'}]}]}]}, {'id': 'faq5', 'question': 'I’m unsure of what chat option I should select when conversing with other characters. Is there a right or a wrong answer?', 'children': [{'suggestion': 'Certain conversations will have a desired answer. If you do not select it on your first try, don’t worry! You will have the opportunity to repeat the conversation if you are unable to move on.', 'children': [{'question': 'What if there is not necessarily a correct answer?', 'children': [{'content': 'If the conversation does not have a “correct” answer, then you will have the opportunity to select from the set responses. This will partly determine your individual path in the episode.'}]}]}]}, {'id': 'faq6', 'question': 'My game is having other issues not mentioned above, what should I do?', 'children': [{'suggestion': 'Depending on the specific issue, there are different solutions to each issue.', 'children': [{'question': 'My computer is having trouble loading the graphics, can I adjust the visual settings to make the game run better?', 'children': [{'content': 'Yes. Click the “esc” key and hit the button that says “options”. You will have the opportunity to adjust various graphic settings, which may provide a better in-game experience.'}]}, {'question': 'I’m having a bug issue within the game, can I fix it?', 'children': [{'content': 'At the moment, immersionED is aware of certain bug-related issues in-game. While we are working to fix the issues, if you still notice an issue please report the bug using the chat system on our platform.'}]}]}]}, {'id': 'faq7', 'question': 'I want to take a break mid-game, can I save my game?', 'children': [{'content': 'When you leave the game you can start again at the most recent checkpoint.'}]}, {'id': 'faq8', 'question': 'How do I register students?', 'children': [{'suggestion': "Login to your account."}, {'suggestion': 'Select the course you want students to register for.'}, {'suggestion': 'Click the self registration button.', 'children': [{'suggestion': 'Tell students to scan the QR code or use the URL.'}, {'suggestion': 'Students should input the form and that will register them to your course with you as their instructor.'}, {'suggestion': 'You may also input the student info yourself if you prefer.'}]}]}, {'id': 'faq9', 'question': 'How do I see data?', 'children': [{'suggestion': 'For Instructors:', 'children': [{'suggestion': 'Login to your account.'}, {'suggestion': 'Select the course you want to see data for.'}, {'suggestion': 'Select a student from the student list.'}, {'suggestion': 'Select the data you want to see.'}]}, {'suggestion': 'For Students:', 'children': [{'suggestion': 'They should just login as their default view displays all the registered game data.'}]}]}, {'id': 'faq10', 'question': 'How do I reset my password?', 'children': [{'suggestion': "Go to the login page."}, {'suggestion': "Click 'reset password'."}, {'suggestion': 'Input your email username.'}, {'suggestion': "Click 'send reset link'."}]}]